Returns & Free Exchanges
We want your ROVE piece to fit perfectly the first time. Most customers get their ideal fit by following the Size & Fit guide on each product page. And we’re always here to help - reach out anytime. Together, we can reduce unnecessary shipments and lighten our impact on the planet.
14 DAY RETURNS
Start your return below, download your label and post at a United States Postal Service location within 14 days of receiving your order.
FREE EXCHANGES
We offer 'Instant Exchanges'. This means your new item is sent as soon as you submit your exchange - you don't even have to wait for your return to arrive at our warehouse.
REFUNDS
A return shipping label fee of $10 will be deducted from your refund. Final Sale items are non-refundable unless faulty.
FINAL SALE ITEMS - Items marked as Final Sale can be returned for a free size exchange or store credit only. Final Sale items are non-refundable unless faulty. All discounted products in our recent Summer Sale were marked as Final Sale.
Returns must arrive in their original condition, unused, unwashed and without stains or odours. You must neatly fold your return to preserve its integrity. We encourage you to return your order with its original compostable bag and satchel.
If you have received a faulty item or the wrong item, please contact us and we will assist you asap.
Original shipping fees are non-refundable. Refunds are applied to the original payment method.
If we receive an item that does not comply with this returns policy, it is ineligible for return and ROVE has the right to refuse it. The customer will need to cover the full shipping costs to send it back to them.
Returns - FAQs
All exchanges are Instant Exchanges.
Your new item will be sent within 1 business day and you will have 14 days to post your return, using the return label provided.
You will be reminded by email to post your return. A temporary hold will be on your credit card, and released when the return item is posted.
Yes! We offer:
- Size Exchanges
- Exchanges for different colors* or
- Exchanges for different products
From our returns portal, you can select the option to exchange for a different product. You can shop anything using your return credit plus $10 bonus credit.
*When exchanging a discounted item, sometimes other colors of the same product are discounted differently. There may be an amount payable/refunded when making this type of exchange.
Return parcels are usually processed within 5-10 business days of arriving at our warehouse. Once processed, refunds take 0-3 business days to arrive in your account.
You will be able to submit your return online and print your return label within 14 days of receiving your order.
No, store credits do not expire.
Yes you can! When starting your return, click the 'Start a Gift Return' button.
No. Items purchased with a gift card or store credit can be exchanged or returned for store credit, reloaded to your gift card.