Returns & Free Exchanges
We want your ROVE piece to fit perfectly the first time. Most customers get their ideal fit by following the Size & Fit guide on each product page. And we’re always here to help - reach out anytime. Together, we can reduce unnecessary shipments and lighten our impact on the planet.
14 DAY RETURNS
Start your return below, download your label and post at a United States Postal Service location within 14 days of receiving your order.
FREE EXCHANGES
We offer 'Instant Exchanges'. This means your new item is sent as soon as you submit your exchange - you don't even have to wait for your return to arrive at our warehouse.
REFUNDS
A return shipping label fee of $10 will be deducted from your refund. Items marked as Final Sale are ineligible for refund.
EXTENDED HOLIDAY GIFT RETURNS
Orders made in November and December can be returned after Christmas. Submit your return by January 12th. If an item is marked as a Final Sale item, you can receive store credit or make a size exchange but it is ineligible for a refund unless faulty.
Returns must be in their original condition, unused, unwashed and without stains or odours. You must neatly fold your return to preserve its integrity. We encourage you to return your order with its original compostable bag and satchel.
If you have received a faulty item or the wrong item, please contact us and we will assist you asap.
Original shipping fees are non-refundable. Refunds are applied to the original payment method.
Final Sale - Items marked as Final Sale can be returned for a free exchange or store credit but are non-refundable unless faulty. All discounted items during sales are marked as Final Sale items.
If we receive an item that does not comply with this returns policy, it is ineligible for return and ROVE has the right to refuse it. The customer will need to cover the full shipping costs to send it back to them.
Discounted items can be returned for a free exchange or store credit only. They are non-refundable unless faulty. This applies to all discounted ROVE products during sales.
Yes! We offer extended holiday returns.
Orders made in November and December can be returned after Christmas (this includes dicounted items from our sales*). Submit your return by January 12th.
*See Final Sale information above.
You can exchange sizes or choose to exchange for another product using your return credit + $10 bonus credit!
Submit your exchange via our returns portal within 14 days of receiving your order. Download your free return label. Your new item will be sent within 1 business day and you will have 14 days to post your return.
You will be reminded by email to post your return.
Yes! We offer:
- Size Exchanges
- Exchanges for different colours* or
- Exchanges for different products
From our returns portal, you can select the option to exchange for a different product. You can shop anything using your return credit plus $10 bonus credit.
*When exchanging a discounted item, sometimes other colours of the same product are discounted differently. There may be an amount payable/refunded when making this type of exchange.
Return parcels are usually processed within 5 business days of arriving at our warehouse. Once processed, refunds take 0-3 business days to arrive in your account. Please note during busy periods refunds can take up to 10 business days to be processed.
You will be able to submit your return within 14 days of receiving your order.
No, store credits do not expire.
Yes you can! When starting your return, click the 'Start a Gift Return' button.
No. Items purchased with a gift card or store credit can be exchanged or returned for store credit, reloaded to your gift card.