ROVE Customer Support
You can message the ROVE team at anytime via the contact form below.
Frequently Asked Questions
All items during the sale are marked as Final Sale items. They can be returned for a free exchange or store credit only. Final Sale items are non-refundable unless faulty.
For more details on making an exchange of a sale item, see Returns & Exchanges ›
Yes, of course! You can easily exchange for a different size or even a different product, or opt for a store credit. We also offer refunds for full priced items.
We want your ROVE piece to fit you perfectly the first time around and the vast majority of our customers are happy when they follow the size guides on our product pages. If you are unsure, ask the ROVE team and we'll be so happy to assist! Together we can prevent unnecessary shipments and lessen the impact on our planet.
You can make a size exchange, even if you bought on sale and prices have since returned to normal. There is no extra cost.
Want a different color* or product? In our returns portal, you can use your return credit + $10 bonus credit to shop for a different color or product (Your return credit is the price you paid for the items, before tax).
*Discounts can differ between colors of the same style, and prices return to normal once the sale ends, so there may be a price difference when making this type of exchange. In these cases, an amount may be payable or refunded. Your $10 bonus is applied either way.
We aim to send all orders made by 2pm Central Standard Time (CST) on the same day (business days only), but it can take 2 business days.
If you order includes a preorder item or high demand item, please see your order confirmation for the wait time.
Please note that during peak periods, such as Black Friday, processing times may be delayed by 3–5 business days.
Your parcel tracking information is emailed to you.
ROVE pieces are true to size unless otherwise stated in the product's 'Size & Fit' guide.
We recommend using our size chart to choose the size that best matches your body measurements. View the 'Size Guide' in the product description as it may include additional information for that product.
You can submit a return from our returns page and download your return label. We offer refunds, free exchanges and store credits. Final Sale items are ineligible for refund.
Please request a change of your order details in the contact form below as soon as possible.
Our warehouse team are very quick to pack and send orders and we do our best to make changes in time but we cannot guarantee it.
Media, PR & Collaboration Inquiries
All media an collab inquiries can be sent to media@rovedesigns.com
Message the ROVE team
We usually get back to you within 1-2 business days. During busy periods it may take a bit longer.
Alternatively, email us at hi@rovedesigns.com


