ROVE Customer Support
We may be online in the chat or you can message the ROVE team anytime via the contact form below.
Frequently Asked Questions
Same day dispatch - We aim to send all orders made by 2pm Central Standard Time (CST) n the ame day.
99% of ROVE orders are dispatched within 1 business day. Please note that during peak periods, such as Black Friday, processing times may be delayed by 3–5 business days.
Your parcel tracking information is emailed to you within about 12 hours of being sent.
Yes, of course! You can easily exchange for a different size or even a different product, or opt for a store credit. We also offer refunds for full priced items.
We want your ROVE piece to fit you perfectly the first time around and the vast majority of our customers are happy when they follow the size guides on our product pages. If you are unsure, ask the ROVE team and we'll be so happy to assist! Together we can prevent unnecessary shipments and lessen the impact on our planet.
ROVE pieces are true to size unless otherwise stated in the product's 'Size Guide'.
We recommend using our size chart to choose the size that best matches your body measurements. View the 'Size Guide' in the product description as it may include additional information for that product.
You can submit a return from our returns page and download your return label. We offer refunds, free exchanges and store credits.
International returns (outside Australia) must be requested from the contact form below and our team will get back to you soon with return instructions.
Media, PR & Collaboration Inquiries
All media an collab inquiries can be sent to media@rovedesigns.com
Message the ROVE team
We'll get back to you within 1-2 business days.
Alternatively, email us at hi@rovedesigns.com


