Orders are usually sent on the same-day (cut-off 10am AEST) or within 1 business day, excluding preorders. *See below Q&A for sales information.

Your order is packed by a small warehouse in Brisbane, Australia, owned-and-operated by women.

If you enter your address incorrectly or fail to collect your parcel it could be returned to sender and you may be responsible for the original shipping fee and any costs associated with its return.

We do our best to pack and send your order within our normal timeframe of 1 business day, however order processing can be delayed during the sales period. Your order is likely to be sent within 1-4 business days. Australia Post may experience some delays so we recommend ordering with Express Shipping.

If your order contains a preorder item, your entire order will be sent when the preorder item is ready.

We recommend placing a separate order for your preorder items if you would like your other items sent now.

We ship world-wide from Australia. Please be aware of any fees that may be charged to you by your country. ROVE is not responsible for any applicable duty, VAT, import consumption tax or handling fee charged to you by your country or postal service.  ROVE reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid. If problems occur please contact your local post office or customs.

Rest of World including the UK: You may be required to pay taxes/fees to customs. See your country's customs website for details.
EU Countries: Please shop our ROVE EU store for shipping from Germany.

The traditional name of the land on which you live can be added to your delivery address at the checkout. (eg. Bundjalung Country, Dharug Country, etc). It will appear on your parcel label. If you don't know the name, find out here »